Refund policy
Last updated: October 15, 2026
Every OddWave product is prepared and checked before it is shipped. If there is an issue with your order, please reach out to us and we’ll help you sort it out.
Please read the conditions below before raising a return, exchange or refund request.
Eligibility for Return or Exchange
You may request a return or exchange provided that:
- The request is submitted within 5 days of delivery.
- The product is unused, unwashed and unworn, except where reasonably required for inspection.
- The product has not been altered or damaged after delivery.
- Original tags, labels and packaging are retained wherever applicable.
- You have a valid order number or other proof of purchase.
Returns or exchanges that do not meet these conditions may not be accepted.
Certain products may have different return conditions, which will be clearly mentioned on the relevant product page.
Items Not Eligible for Return or Exchange
The following products are generally not eligible for return or exchange unless they are defective, damaged, incorrect or otherwise covered by applicable law:
- Personalized or custom-made products
- Gift cards
- Digital products or downloadable content
- Products specifically marked as clearance or final sale
- Used, washed or altered products
- Products damaged after delivery due to customer use or handling
- Products returned without original tags or packaging where these are required for eligibility
Nothing in this section limits any consumer right that cannot legally be excluded or waived.
Return & Exchange Window
Return or exchange requests must generally be submitted within 5 days of delivery.
The delivery date recorded by the applicable courier or logistics provider will be used to determine the return period.
Requests submitted after the 5-day period may not be accepted, except where required by applicable law or where OddWave agrees otherwise at its discretion.
How to Request a Return or Exchange
To raise a request, contact us at:
Please provide:
- Order number
- Full name
- Product name
- Reason for the return or exchange
- Photographs of the product, where appropriate
Our team will review the request and provide return instructions where applicable.
Please do not send any product back without receiving confirmation and return instructions from OddWave.
Exchanges
Eligible products may be exchanged subject to availability.
Depending on availability, you may request:
- A different size
- A different colour
- The same product where the original item is damaged or defective
If the requested replacement is unavailable, we may offer another appropriate resolution, which may include an alternative product, store credit or a refund.
Damaged, Defective, Incorrect or Missing Items
If your order contains:
- A damaged product
- A defective product
- The wrong product
- A missing item
please contact us as soon as reasonably possible, preferably within 48 hours of delivery.
Please provide:
- Order number
- Clear photographs of the product
- Photographs of the packaging and shipping label, where relevant
- A description of the issue
- An unboxing video, where available
An unboxing video can be useful when investigating transit damage, missing items or packaging-related issues, but the absence of an unboxing video does not automatically invalidate a claim.
We may request additional information or evidence reasonably necessary to verify the issue.
Once the claim has been reviewed and approved, the resolution may include:
- Replacement
- Exchange
- Refund
- Store credit
Where the issue is confirmed to have resulted from an OddWave error, we will arrange the appropriate return or replacement shipping at no additional cost to you.
Return Shipping Costs
For a normal customer-initiated return or exchange, the customer is responsible for the return shipping cost, unless otherwise stated on the product page or required by applicable law.
Where a return or replacement is required because you received a wrong, damaged or defective product, OddWave will bear the applicable return or replacement shipping cost.
Refunds
Approved refunds will generally be processed to the original payment method.
Refunds will normally be initiated within 2–3 business days after the return or claim has been approved.
Once a refund has been processed, the time required for the amount to appear in your account may depend on your bank, card issuer, UPI provider or other payment service provider.
For Cash on Delivery (COD) orders, refunds may be processed through UPI, bank transfer or another appropriate payment method.
Order Cancellations
Orders may generally be cancelled before dispatch.
To request a cancellation, contact us as soon as possible at:
Please include your order number.
If the cancellation is successfully processed before dispatch, the applicable amount paid will be refunded.
Once an order has been shipped, cancellation may no longer be possible. In that case, you may request a return after delivery, subject to this policy.
Claims and Verification
OddWave reserves the right to review the information and evidence submitted with each return, exchange or damage/defect claim.
Claims may be declined where the product does not meet the eligibility conditions, where there is evidence of customer-caused damage or use, or where the information provided is insufficient to reasonably verify the issue.
We may request additional photographs, videos, packaging information or other evidence where reasonably necessary.
Abuse of the Return Policy
To ensure fairness for all customers, OddWave may restrict or refuse returns or exchanges where there is reasonable evidence of:
- Fraudulent activity
- Repeated or excessive misuse of the return process
- Intentional damage to products
- False or misleading claims
- Misuse of promotional offers
- Attempts to circumvent this policy
This does not limit any consumer rights or remedies that cannot legally be excluded.
Consumer Rights
This policy describes OddWave's standard return, exchange and refund process.
Nothing in this policy is intended to exclude, restrict or waive any statutory consumer rights, guarantees, warranties or remedies available under applicable law.
Where applicable law provides a remedy that differs from this policy, the applicable legal requirement will prevail.
Contact Us
For questions regarding returns, exchanges, refunds or product issues, please contact:
ODDWAVE
Email: support@oddwave.in
Address: 411036 Pune, MH, India
Phone: +91 7972860906